igen

uw partner voor IT personeel en innovatieve support oplossingen.

Externe inhuur

Voor wie recruitment
wil uitbesteden.

Co-sourcing

Uw locatie en teamleiding,
onze bezettingsgarantie.

Outsourcing

De volledige regie over uw IT support
in onze handen.

Binnen 48 uur de gewenste profielen in uw mailbox!

Kostenbesparing door meer rooster efficiëntie.

Van Managed IT support tot All-in IT support.

Voorselectie en screening

Loopbaanbegeleiding

‘Cherry picking’: bied externe medewerkers een vaste baan aan

Maandfacturatie o.b.v uurtarief
.
.

.
.

Voor supportdesk en onsite support teams

Voorselectie en screening

Training en coaching

Planning en roostering

HR management

Rapportage en analyse
.

SLA en XLA commitment

Ook mogelijk vanaf igen locatie (24*7 desk) of hybride (overloop)

Inclusief shift-left en shift-zero begeleiding

.

.

.

EXTERNE INHUUR

Multi-channel Recruitment Deta-vast Detachering Traineeship
Voorselectie
Eindselectie
Cherry picking
Inwerken & opleiden Deta-vast Detachering  Traineeship
Bootcamp
Training on the job
igen Academy
Planning & roostering  Deta-vast Detachering Traineeship
Forecasting
Roostering
Toekennen verlof
Ad-hoc wijzigingen
Bezettingsgarantie / backfill
Smart planning (AI/API)
HR management Deta-vast Detachering Traineeship
Performance reviews
Verzuimmanagement
Loopbaanbegeleiding
Teambuilding
Quality management
Rapportage en analyse Deta-vast Detachering Traineeship
SLA rapportage
XLA rapportage
Trendanalyse tickets
Benchmark / Servicethermometer
Klanttevredenheidsonderzoek
Medewerkertevredenheidsonderzoek
Locatie & ITSM omgeving Deta-vast Detachering Traineeship
Klantlocatie
igen desk
Hybride locatie (overloop)
ITSM omgeving van de klant
ITSM omgeving van igen
Leiding, toezicht & inlenersbeloning Deta-vast Detachering Traineeship
Teamleider van igen
CAO klant (inlenersbeloning)
Loongebouw igen
Special support Deta-vast Detachering Traineeship
24*7 desk
Adhoc ondersteuning
VIP support
Servicebalie / Tech café
Verbetering & innovatie Deta-vast Detachering Traineeship
Knowledge management
Shift-left, shift-zero begeleiding
Vergroten kennis eindgebruikers
Selfserviceportal implementatie
AI/bot implementatie
Onderhoud selfserviceplein en bot
Shift-zero Automations implementatie
Afrekenmodel Deta-vast Detachering Traineeship
Prijs per uur
Prijs per seat
Vast bedrag per maand
Prijs per ticket
Prijs per gebruiker (fair use policy)

CO-SOURCING

Multi-channel Recruitment Seatplanning (desk en onsite) IMACD / migraties
Voorselectie
Eindselectie
Cherry picking
Inwerken & opleiden Seatplanning (desk en onsite) IMACD / migraties
Bootcamp
Training on the job
igen Academy
Planning & roostering Seatplanning (desk en onsite) IMACD / migraties
Forecasting
Roostering
Toekennen verlof
Ad-hoc wijzigingen
Bezettingsgarantie / backfill
Smart planning (AI/API)
HR management Seatplanning (desk en onsite) IMACD / migraties
Performance reviews
Verzuimmanagement 2
Loopbaanbegeleiding
Teambuilding
Quality management
Rapportage en analyse Seatplanning (desk en onsite) IMACD / migraties
SLA rapportage
XLA rapportage
Trendanalyse tickets
Benchmark / Servicethermometer
Klanttevredenheidsonderzoek
Medewerkertevredenheidsonderzoek
Locatie & ITSM omgeving Seatplanning (desk en onsite) IMACD / migraties
Klantlocatie
igen desk
Hybride locatie (overloop) 1
ITSM omgeving van de klant
ITSM omgeving van igen
Leiding, toezicht & inlenersbeloning Seatplanning (desk en onsite) IMACD / migraties
Teamleider van igen
CAO klant (inlenersbeloning)
Loongebouw igen
Special support Seatplanning (desk en onsite) IMACD / migraties
24*7 desk
Adhoc ondersteuning
VIP support
Servicebalie / Tech café
Verbetering & innovatie Seatplanning (desk en onsite) IMACD / migraties
Knowledge management
Shift-left, shift-zero begeleiding
Vergroten kennis eindgebruikers
Selfserviceportal implementatie
AI/bot implementatie
Onderhoud selfserviceplein en bot
Shift-zero Automations implementatie
Afrekenmodel Seatplanning (desk en onsite) IMACD / migraties
Prijs per uur
Prijs per seat
Vast bedrag per maand
Prijs per ticket
Prijs per gebruiker (fair use policy)

OUTSOURCING

Multi-channel Recruitment Managed IT support All-in IT support
Voorselectie
Eindselectie
Cherry picking
Inwerken & opleiden Managed IT support  All-in IT support
Bootcamp
Training on the job
igen Academy
Planning & roostering Managed IT support All-in IT support
Forecasting
Roostering
Toekennen verlof
Ad-hoc wijzigingen
Bezettingsgarantie / backfill
Smart planning (AI/API)
HR management Managed IT support All-in IT support
Performance reviews
Verzuimmanagement
Loopbaanbegeleiding
Teambuilding
Quality management
Rapportage en analyse Managed IT support All-in IT support
SLA rapportage
XLA rapportage
Trendanalyse tickets
Benchmark / Servicethermometer
Klanttevredenheidsonderzoek
Medewerkertevredenheidsonderzoek
Locatie & ITSM omgeving Managed IT support All-in IT support
Klantlocatie
igen desk
Hybride locatie (overloop)
ITSM omgeving van de klant
ITSM omgeving van igen
Leiding, toezicht & inlenersbeloning Managed IT support All-in IT support
Teamleider van igen
CAO klant (inlenersbeloning)
Loongebouw igen
Special support Managed IT support All-in IT support
24*7 desk
Adhoc ondersteuning
VIP support
Servicebalie / Tech café
Verbetering & innovatie Managed IT support All-in IT support
Knowledge management
Shift-left, shift-zero begeleiding
Vergroten kennis eindgebruikers
Selfserviceportal implementatie
AI/bot implementatie
Onderhoud selfserviceplein en bot
Shift-zero Automations implementatie
Afrekenmodel Managed IT support All-in IT support
Prijs per uur
Prijs per seat
Vast bedrag per maand
Prijs per ticket
Prijs per gebruiker (fair use policy)

Meer weten over…

Creator of quality designs and thinker of fresh ideas.

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her not to do so, because there were thousands of bad Commas, wild Question Marks and devious Semikoli.

...

Try not to become a man of success, but rather try to become a man of value.

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her not to do so, because there were thousands of bad Commas, wild Question Marks and devious Semikoli.

The true sign of intelligence is not knowledge but imagination.

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her not to do so, because there were thousands of bad Commas, wild Question Marks and devious Semikoli.